CONDITIONS OF SALE
The following terms apply to any orders and purchases you make from this website.
ONLINE ORDERS
You must not order or purchase goods from us:
if you are aged under 18;
for re-sale purposes (all goods must be purchased for personal use); or
which are outside any order limits or restrictions which we may apply to our wines on this site.
We may accept any order for the supply of goods (in whole or in part), or decline any order. We are not liable to you in respect of those goods that we are unable to supply to you, provided that we refund any amounts paid by you in respect of the unsupplied goods.
CANCELLATIONS & RETURNS
Once you have placed an order, please note that we are unable to cancel or edit your order. Accordingly, please ensure all product and delivery details are correct.
We accept refunds and exchanges for incorrect, damaged and defective items only.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@theoutlander.au.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@theoutlander.au and send your item to: 150 Lemmons Rd, Borenore, NSW 2800.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to: 150 Lemmons Rd Borenore AU 2800
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs will be refunded once your return has been received.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
DELIVERY
Unless the purchaser expressly provides to the contrary, the purchaser requests the seller to deliver the goods to the purchaser. Delivery is via courier unless otherwise specified. Any delivery time-frames specified by us are indicative only. We are not liable for any loss or damage that you may suffer if delivery is not made within the delivery timeframes or it is delayed for any reason. Please note that we can't deliver wine outside of Australia. We're also not obliged to deliver the goods to a location where our nominated contractor or agent does not provide delivery services. The person we deliver to has to be aged 18 years or over (and may be asked to provide proof of age). If no-one is at the delivery address, or if there is no-one aged 18 or over, an attempted delivery notice may be left at the delivery address and you will need to collect your wine from the location specified in the notice. Please contact us on 0458 890 391 for any questions regarding delivery.
PRICES & PAYMENT
The product prices listed on our website do not include delivery. Payment is only deemed to have been made once it has been received by us. The price of the goods (and delivery services if applicable) in relation to an order will be calculated by reference to the prices specified on the site at the time that order is placed. Where you have paid for the goods at the time of ordering, title, and risk in the goods passes to you on delivery of the goods to the delivery address.
PRIVACY
Any information you provide to us through the website will be used and stored in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
It is against the law to sell or supply alcohol to, or obtain alcohol on behalf of, a person under the age of 18 years. Your contract of sale will be with Primus Inter Vinum Pty Ltd ABN 65 164 046 922 under NSW liquor licence LIQW824005834.
This page was last updated January 2023